Question 1

Q: I am receiving an error message when I try to make a booking

Accepted Answer

A: If there is any information in the traveller’s profile that is required by the system to make a booking, the system will not allow you to proceed. Please carefully read the error message and then check that the information in the profile that correlates to the error message is all up-to-date and correct. These error messages could be anything from the country code within the phone number to problems with frequent traveller numbers.

Question 2

Q: Certain flights or airlines are not showing when I am searching for flights

Accepted Answer

A: The system searches for flights based on factors that you decide, such as pricing or time. There are a number of options that you can change on the left side of the flight booking page that will change what flights or airlines show up. However, if searching by schedule, the system will only a certain amount of flights on either side of the time that you have selected. This means that you may have to change the departure time to something that better suits you, to get a more accurate view of what flights are available to you.

Question 3

Q: The buttons for booking a flight/hotel/car have disappeared

Accepted Answer

A: The system does not allow for you to book flights for more than one traveller. Please check that when you are trying to make a booking that you only have one traveller selected. You will be able to see this below the 'selected travellers' line on the main Cytric page.

Question 4

Q: As a Travel Arranger, How can I check what Passenger I am booking for?"

Accepted Answer

A: We recommend that before making any booking that you check that you have the correct passenger selected. The system will show you who you are making a booking for on the main page, at the top, and also on every other page throughout the booking process.

Question 5

Q: I’m having issues with the Car Hire booking page

Accepted Answer

A: In order to ensure that a car is hired properly, you must be sure to enter both pickup and drop-off locations to be able to go through with the booking. For example, if you plan to pick up your car from the Airport and leave it back there upon your return, this information must be entered into the system to ensure that the booking goes through.

Question 6

Q: I’m getting an error message when I try to proceed with a car booking and I have entered the pickup and drop off correctly, why?"

Accepted Answer

A. Please carefully read the error message as it could contain the answer you're looking for. It could be that the office is closed at the time you want to collect the car, or that the car you asked for is not available for hire.
Please read the message to establish what the issue is.

Question 7

Q. Where can I check the hotel cancelation fees?

Accepted Answer

A. Once you have selected your required hotel by clicking on the name of the hotel, you will be shown further information about the hotel including photographs, facilities, description and the rates available. Click on the down arrow in each option to see the cancelation policy, meal info, room description etc.

Question 8

Q. Can I access reviews on hotels?

Accepted Answer

A. On the Display of Hotel results in the right hand of each hotel you will be given the TripAdvisor logo with Traveller rating that you can click on the link to be taken to the TripAdvisor website for more details.

Question 9

Q. How can I tell if the price showing for the hotel is one of my preferred corporate rates?

Accepted Answer

A. When searching for hotel you can see on the list of hotels results the CORP symbol in green under the Hotel picture on the left. Click on the selected hotel to see more details.

Question 10

Q. When booking a Low-Cost Flight How can I know which fare type I am booking and what is included?

Accepted Answer

A. On the page of flight results select your preferred flight and click on continue you will be taken to a page with more details about cancelation, included Luggage and all different types of fare available to the selected flight.

Question 11

Q. How Can I book Seats on my flights via Cytric?

Accepted Answer

A. Seat booking ability varies depending on the airlines and Fare types.
Low Cost Airlines, e.g Like Ryanair/ Aer Lingus.
You must check in online with Low Cost Airlines before you fly, and seat reservations can be made at this time.
They are usually chargeable and vary depending on airline and route.
Or, you can send a request to your travel consultant and they can book seats for you as an ancillary service.
If you wish to avail of free seats, these are usually randomly allocated and only available if you leave check in until a few days before travel.
If it is a requirement to have a guaranteed specific seat number when travelling, we recommend you book via your dedicated consultant.
Seating is not guaranteed by the airline and always subject to availability
Scheduled Airlines, e.g KLM /Lufthansa
Many airlines are adopting the ‘Low Cost’ approach and ‘un-bundling’ their fares and charging extra for seats if you wish to book in advance.
For example, if we are flying with Etihad to Asia, and choose the lowest fare available, you can be charged up to €113 for a seat!
Note that in addition, airlines have their own rules regarding seats and check in, for example, with British Airways you can only book seats within 24 hours of Travel.
Seat maps are offered during the booking process and If the airline allows pre-booking of seats, you will be given a map of the seats and the costs of same.
Seating is not guaranteed by the airline and always subject to availability

Question 12

Q. Flight Booking Page. What is the Advanced Tab for?

Accepted Answer

A. The Advanced tab allows you to search Open jaw requests. For example, a search for DUB – LONDON / PARIS  to DUBLIN  can be made here.

Question 13

Q. How can I see all fares that are available for a specific flight on the results page?

Accepted Answer

A. Simply click the button, with the little green plus, in the upper left side of the page to expand the results.

Question 14

Q. Can I make a booking with 2 different airlines on low Cost, for example Aer Lingus from Dublin to London and Ryanair from London to Dublin?"

Accepted Answer

A. Yes, this is possible, However, please note that:
1. You will get 2 Confirmations from the airline, one for Outbound and one for Inbound, so please ensure you have them both when travelling.
2. This means then that you will need to 2 sets of Check in, one for each airline.
3. If one of the journeys originates in a Non Euro (for Euro Accounts) and / or Non GBP ( for GBP Accounts ), then Rates of Exchange will be applied to the Invoices to cover currency fluctuation.

Question 15

Q. I have tried everything, but the issue is recurring. What can I do?"

Accepted Answer

A. Sometimes like many other online systems, cached data can be stored by your internet browser, so If you have the same recurring issue, we recommend that you clear the history and cookies of your browser.

FAQ